Crystal's Gregg Michel Explains Booking Patterns

...Michel adds that luxury travel agents can grow in tandem with the upcoming growth of the luxury cruise business, but he adds that they must know their product. "With the baby boomers retiring soon, they're going to take more longer cruises tied into land packages, so the travel agent is going to have to learn a lot and be knowledgeable in these areas."

Thus, it makes sense that an agency associated with training, Cruise Professionals of Mississauga, Ontario, received Crystal's number one worldwide sales award. Crystal's Michel observes: "Those that train agents do well--Mary Jean Tully [CEO of The Cruise Professionals] does a lot of training."

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